Het vermogen om klantervaringen via diverse (social media) kanalen te meten, te monitoren en hierop te reageren.
|
|
| Code | <![CDATA[C.1.1.6]]> |
| Level | <![CDATA[3]]> |
| Name (en) | <![CDATA[Monitor and influence customer experience]]> |
| Documentation (en) | <![CDATA[The ability to measure, monitor and influence the customer experience.]]> |