Het vermogen om klanten diensten en ondersteuning aan te bieden via (digitale) kanalen zoals website, social media, email, telefoon, etc
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| Code | <![CDATA[C.1.1.1]]> |
| Level | <![CDATA[3]]> |
| Name (en) | <![CDATA[Provide service to customers]]> |
| Documentation (en) | <![CDATA[The ability to offer customers and market parties services and support via (digital) channels, e.g. via telephone, email, website, social media, etc.]]> |